Frequently Asked Questions
Most frequent questions and answers
What are the common payment methods accepted for our products and services ?
You can make the payment for our products and services using credit/debit card, e-wallets, NEFT, Direct Bank transfer by Wise , Skrill etc. We accept payment only with verified bank transfer/ Transfer Wise / Visa / MasterCard/ Amex Direct Billing / G- Pay / PayPal for security of online transactions.
Where to contact in case of any query related to purchase/ order ?
Please get in touch with us at manager@theexpertbuddy.com if you have any issue with the purchase/ order processed .
Can I apply for refund ?
Since we are offering digital products and intangible services there is no option to apply for refund for purchased products/ services. Please refer to our refund policy in exceptional cases as per terms of the firm.
How to cancel my subscription for services?
You can cancel the renewal of subscription for services 15 days in advance and you shall not be billed in next cycle.It is only applicable for recurring services . Please refer our cancellation/ refund policy for more details as per terms of the firm.
How much time will it take to deliver my Services & online booking?
As soon as you complete the payment, the appointment confirmation will be delivered to your registered email ID within 15 minutes along with URV details for appointment acceptance as per terms of the firm.There is no shipping applicable for digital products/ intangible services.
How it works?
Whenever you feel need of help in any subject or need consulting , just reach us through Whatsapp / mail us at support@theexpertbuddy.com
Experts from our team will be working for each task to deliver you accurate and quality solution .Kindly quote your URV for appointment help.
I want to join your team / firm as a professional ?
You can be part of our affiliate programs and earn rewards.Kindly drop your resume at careers_queries@theexpertbuddy.com or contact us through Whatsapp.
Will my information be confidential/ discreet for your services?
We value privacy and confidentiality of our clients and are very strict with data integrity and security policies as per terms of the firm. We do not sell or share your personal information with anybody, ever unless we are legally obliged to do so.Please read our privacy policy for more details.
What will be the payment terms and grade assurance policy?
We need at least 50% appointment fee and balance as on date as per terms of the firm for booking confirmation.We have grade assurance policy as per terms of the firm.You can also enroll for instalment payment/ EMI with our partner banks/ subscription services.
Demo session/ Sample questions help are on chargeable basis with prior appointment only.You only need to pay 50% in advance (to book our appointment time) and balance as on date to get confirmation from our side and be satisfied with the quality of the session or appointment help.
How the appointment takes place and shipping policy?
Once the URV is generated by our billing team, you get confirmation mail. We can use either WhatsApp /Zoom or our proprietary board/ software for screen sharing / harvesting technique during our appointment session.No shipping/ cancellation for digital intangible services/ order processed, only virtual dissemination of data and services as per SLA of The Expert Buddy.
How is the pricing for on demand support / live session?
On Demand/ Pay per question Fee Slab:
2-3 MCQ’s or True/ False- $ 20 plus tax
Single Short Answer Question- $ 30 plus tax
Single Free Response Essay Question-$ 30 plus tax
Questions with 3 sub parts or numericals -$ 45 plus tax
Live Online Help for 15-25 mins-$ 60 plus tax
For other pricing/ quotes for assignment help ,contact our billing team at:
billings@theexpertbuddy.com
What is the discount/ promotional offers/ referral bonus you provide?
We can offer maximum 10% onboard discount as per terms of the firm for all our new customers.We have referral and additional bonus for all our returning clients and our affiliate partners as per our reward programme.For promotional offers/ vouchers, please follow us on Instagram/ Like our FB page / Subscribe our YouTube channel and contact us to do the needful. Also you can watch out our FB page for such offers/ news/ events.